If your return relates to an item purchased from elsewhere, then please contact the retailer directly in the first instance.
We hope that you are delighted with your purchase. However, if you are not entirely satisfied, please use our Returns Portal to send it back to us. Please allow 10 working days from the time the parcel arrives for the refund or replacement to be processed.
All purchases from Meyer Group are covered by a 28 day, no-quibble, money back guarantee. If you are not entirely delighted with your purchase, will refund the full value of items which are returned within 28 days from the date of purchase minus the return shipping fee of £3.50, provided they are unused, in their original packaging and you have a valid proof of purchase. If the product returned is not in a fully re-saleable condition or the packaging is damaged, we do reserve the right to refuse a refund on the item or deduct up to 20% of the original selling price from the refund amount in addition to the return shipping cost.
This does not affect your statutory rights. Please be aware you will need to cover the cost of postage for returns.
For more information, please visit our FAQs